Return Policy for WinNc – Dunes Multimedia
WinNc is a downloadable software product developed by Dunes Multimedia. As a virtual product, it is available for immediate use and includes a free trial version that allows users to evaluate its functionality before making a purchase.
Try Before You Buy
We encourage all users to try WinNc using the free trial version before purchasing a license. This trial provides full access to the core features of the software, allowing you to determine whether it meets your needs.
Refund Policy
If you are not satisfied with WinNc after purchasing a license, we offer a money-back guarantee within 30 days of purchase, provided that:
- You have made a reasonable attempt to install and use the software.
- You have contacted our support team to resolve any issues you may have encountered.
We are committed to helping you get WinNc up and running. In many cases, technical issues can be resolved quickly with our assistance. However, if you remain unsatisfied after working with our support team, we will issue a full refund.
How to Request a Refund
To request a refund, please email our support team at support@winnc.com with the following details:
- Your full name
- Proof of purchase (order number or receipt)
- A brief description of the issue or reason for dissatisfaction
- Confirmation that you have tried the trial version and contacted support
We strive to process within 5 business days and issue to the original payment method.
Conditions
- Refund requests must be submitted within 30 days of the original purchase date.
- Refunds are only available for purchases made directly through our website or authorized resellers.
- Refunds are not available for purchases made through third-party platforms (e.g., app stores); please refer to their policies.
Contact Us
If you have any questions about this policy or need help with WinNc, please reach out to our support team. We’re here to help you get the most out of your software experience.
